Blandore - Return & Refund Policy

At Blandore, we want you to love what you ordered. If something isn't right, we're here to make it right, quickly and without hassle.

Our Policy at a Glance

You have 30 days from the day you receive your item to reach out to us if there's a problem. We handle things through refunds and partial refunds — we do not process physical item returns. This keeps things simple and fast for you: no printing labels, no trips to the post office, no waiting on packages to arrive back to us.

How to Request a Refund

1. Contact us within 30 days of receiving your order at hello@blandore.com.
2. Tell us what's wrong — for example, the item arrived damaged, it's defective, you received the wrong item, or it doesn't match what was described.
3. Include your proof of purchase (order number or receipt) and, if possible, a photo of the item. This helps us evaluate your request quickly and fairly.
4. We'll review your request and let you know whether it's approved — usually within a few business days.

Damages, Defects, and Wrong Items

Please check your order as soon as it arrives. If your item is defective, damaged in shipping, or not what you ordered, contact us right away at hello@blandore.com with a photo of the issue. We take these situations seriously and will work with you on a full or partial refund depending on the issue.

Sale Items and Gift Cards

Items purchased on sale and gift cards are final sale and are not eligible for a refund. If you have a question about a specific item before you buy, just ask — we're happy to help you decide.

Exchanges

Since we don't process physical returns, we're not able to offer direct exchanges. If you'd like a different size, color, or style, we recommend placing a new order for the item you want. If your original item qualifies for a refund under this policy, we'll take care of that separately so you're not out of pocket for both.

European Union: 14-Day Right of Cancellation

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason, with no justification required. To use this right, simply contact us at hello@blandore.com within 14 days of delivery. As with our standard policy, we'll process this as a refund — there's no need to send anything back to us.

Refund Timing

Once your refund is approved, we'll process it to your original payment method within 10 business days. Please note that your bank or card provider may take a little extra time to post the funds to your account after we send it.

If more than 15 business days have passed since your refund was approved and you still don't see it, reach out to us at hello@blandore.com and we'll look into it right away.

Questions?

We know policies can feel impersonal, but we're real people who care about getting this right for you. If anything is unclear or you just want to talk it through, email us anytime at hello@blandore.com.